{"id":72005,"date":"2024-12-28T10:00:40","date_gmt":"2024-12-28T01:00:40","guid":{"rendered":"https:\/\/kimini.online\/blog\/?p=72005"},"modified":"2024-12-23T09:44:46","modified_gmt":"2024-12-23T00:44:46","slug":"crm%e3%81%ae%e6%84%8f%e5%91%b3%e3%81%af%ef%bc%9f%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%82%84%e5%8c%bb%e7%99%82%e6%a5%ad%e7%95%8c%e3%81%a7%e4%bd%bf%e3%82%8f%e3%82%8c%e3%82%8b%e3%82%bd%e3%83%95","status":"publish","type":"post","link":"https:\/\/kimini.online\/blog\/archives\/72005","title":{"rendered":"CRM\u306e\u610f\u5473\u306f\uff1f\u30d3\u30b8\u30cd\u30b9\u3084\u533b\u7642\u696d\u754c\u3067\u4f7f\u308f\u308c\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u7d39\u4ecb"},"content":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u9867\u5ba2\u7ba1\u7406\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u5bfe\u7b56\u3068\u3057\u3066\u3001\u30a2\u30e1\u30ea\u30ab\u767a\u7965\u306e\u3042\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5229\u7528\u3059\u308b\u4f01\u696d\u304c\u56fd\u5185\u3067\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001<span class=\"important-under\">CRM\u306b\u3064\u3044\u3066\u89e3\u8aac<\/span>\u3057\u307e\u3059\u3002\u4e00\u822c\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u533b\u7642\u696d\u754c\u306a\u3069\u306b\u304a\u3044\u3066\u6d3b\u7528\u3055\u308c\u3066\u3044\u308bCRM\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>CRM\u3068\u306f\u4f55\u306e\u7565\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-72055\" src=\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/crm-7142692_1280.jpg\" alt=\"CRM\u3068\u306f\u4f55\u306e\u7565\uff1f\" width=\"1280\" height=\"643\" srcset=\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/crm-7142692_1280.jpg 1280w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/crm-7142692_1280-300x151.jpg 300w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/crm-7142692_1280-768x386.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>CRM\u3068\u805e\u3044\u3066\u3001\u4f55\u306e\u7565\u304b\u5206\u304b\u308b\u4eba\u306f\u3044\u307e\u3059\u304b\uff1f<br \/>\n\u307e\u305a\u3001CRM\u3068\u3044\u3046\u8a00\u8449\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u4f55\u3092\u7701\u7565\u3057\u305f\u8868\u73fe\u306a\u306e\u304b\u3001\u307e\u305f\u80cc\u666f\u306b\u95a2\u3057\u3066\u3082\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>CRM\u3068\u306f\uff1f<\/h3>\n<p><span class=\"important-under\">CRM\u306f\u3001Customer Relationship Management\u3092\u7565\u3057\u305f\u8a00\u8449<\/span>\u3067\u3059\u3002\u65e5\u672c\u8a9e\u3067\u306f<span class=\"important-under\">\u300c\u9867\u5ba2\u95a2\u4fc2\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u300d<\/span>\u3068\u3057\u3066\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u95a2\u4fc2\u3059\u308b\u7528\u8a9e\u3068\u3057\u3066\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<h3>CRM\u767a\u7965\u306f\u30a2\u30e1\u30ea\u30ab<\/h3>\n<p>\u30b9\u30de\u30db\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u3001\u7d75\u6587\u5b57\u3084\u30a4\u30f3\u30b9\u30bf\u3082\u3001\u3059\u3079\u306690\u5e74\u4ee3\u306b\u751f\u307e\u308c\u305f\u30a2\u30a4\u30c7\u30a2\u306b\u57fa\u3065\u3044\u3066\u69cb\u7bc9\u3055\u308c\u307e\u3057\u305f\u3002\u5b9f\u306f\u3001CRM\u30821990\u5e74\u4ee3\u524d\u534a\u304b\u3089\u5b58\u5728\u3057\u3066\u3044\u308b\u7ba1\u7406\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<p>1995\u5e74\u3001Siebel <span class=\"important-under\">Systems\u3068\u3044\u3046\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u304c\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3068\u3044\u3046\u7528\u8a9e\u3092\u4f5c\u308a\u51fa\u3057\u3001\u5f53\u6642CRM\u306e\u6982\u5ff5\u3092\u516c\u5f0f\u5316<\/span>\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u5f8c\u3001Siebel Systems\u306f2005\u5e74\u306b\u30a2\u30e1\u30ea\u30ab\u7cfbIT\u4f01\u696d\u30aa\u30e9\u30af\u30eb\u306b\u3088\u3063\u306658\u5104\u30c9\u30eb\u3067\u8cb7\u53ce\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n<span class=\"important-under\">\u30aa\u30e9\u30af\u30eb\u793e\u304c\u63d0\u4f9b\u3059\u308bCRM\u306f\u201dORACLE Siebel CRM\u201d<\/span>\u3068\u3044\u3046\u540d\u524d\u3067\u3059\u304c\u3001\u3053\u306e\u3088\u3046\u306a\u6b74\u53f2\u304c\u80cc\u666f\u306b\u3042\u308b\u304b\u3089\u306a\u306e\u3067\u3059\u3002<\/p>\n<h3>CRM\u3092\u5229\u7528\u3059\u308b\u4f01\u696d<\/h3>\n<p>CRM\u306fSalesforce\u793e\u3001Microsoft\u793e\u3001Oracle\u793e\u306a\u3069\u304c\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308a\u3001Customer Relationship Management Software\u3068\u3044\u3046\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u81ea\u4f53\u306f\u3001\u4e16\u754c\u4e2d\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u5f93\u696d\u54e1\u6570\u304c11\u4eba\u4ee5\u4e0a\u306e\u4f01\u696d\u3067\u306f91\uff05\u3082\u304c\u3053\u306eCRM\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>crm\u306e\u610f\u5473 &#8211; \u30d3\u30b8\u30cd\u30b9<\/h2>\n<p>\u30d3\u30b8\u30cd\u30b9\u306b\u6df1\u304f\u95a2\u4fc2\u3059\u308bCRM\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306a\u5185\u5bb9\u3067\u3042\u308b\u306e\u304b\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>CRM\u3067\u4f55\u304c\u3067\u304d\u308b\uff1f<\/h3>\n<p><span class=\"important-under\">CRM\uff08\uff1d\u9867\u5ba2\u95a2\u4fc2\u6027\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u306f\u6587\u5b57\u901a\u308a\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u4e00\u5143\u7ba1\u7406<\/span>\u3057\u306a\u304c\u3089\u3001\u305d\u306e\u95a2\u4fc2\u3092\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u3069\u308c\u3060\u3051\u512a\u308c\u305f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u3042\u3063\u3066\u3082\u3001\u305d\u308c\u3092\u8cfc\u5165\u3059\u308b\u9867\u5ba2\u304c\u3044\u306a\u3051\u308c\u3070\u30d3\u30b8\u30cd\u30b9\u306f\u6210\u308a\u7acb\u305f\u306a\u3044\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304cCRM\u306e\u76ee\u7684\u3067\u3059\u3002<br \/>\n\u5b9f\u969b\u306b\u306f\u3001\u9867\u5ba2\u306e\u6c0f\u540d\u30fb\u5e74\u9f62\u30fb\u6027\u5225\u30fb\u9023\u7d61\u5148\u30fb\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306a\u3069\u306e\u30c7\u30fc\u30bf\u7ba1\u7406\u3001\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u884c\u3046\u5206\u6790\u3001\u8cfc\u8cb7\u3057\u305f\u91d1\u984d\u3084\u983b\u5ea6\u306a\u3069\u9867\u5ba2\u306e\u884c\u52d5\u3092\u7ba1\u7406\u3057\u30af\u30fc\u30dd\u30f3\u306a\u3069\u3092\u9001\u4fe1\u3059\u308b\u3001\u306a\u3069\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u6210\u529f\u4f8b\u3067\u8a00\u3048\u3070\u3001CRM\u3067\u9867\u5ba2\u306e\u8cfc\u8cb7\u30c7\u30fc\u30bf\u3092\u691c\u8a3c\u3057\u3001\u8cfc\u8cb72\u9031\u9593\u4ee5\u5185\u306b\u518d\u8cfc\u5165\u3059\u308b\u9867\u5ba2\u304c\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u304b\u3089\u305d\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3042\u3046\u30e1\u30fc\u30eb\u306e\u7a4d\u6975\u914d\u4fe1\u3092\u884c\u3044\u8ca9\u58f2\u62e1\u5927\u306b\u3064\u306a\u3052\u305f\u3068\u3044\u3046\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u7372\u5f97\u3057\u305f\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306eCRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3046\u7528\u8a9e\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u60c5\u5831\u3092\u53ef\u8996\u5316\u3057\u305f\u308a\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u55b6\u696d\u304c\u3067\u304d\u3001\u3072\u3044\u3066\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u306f\u304b\u308b\u3053\u3068\u304c\u3067\u304d\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u3044\u3046\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>\u82f1\u8a9e\u3067\u307f\u308b\u30d3\u30b8\u30cd\u30b9\u306eCRM<\/h3>\n<p>\u6d88\u8cbb\u8005\u306e\u8cfc\u8cb7\u884c\u52d5\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u304b\u3089\u3001CRM\u306b\u3088\u308b\u60c5\u5831\u53ce\u96c6\u3001\u305d\u3057\u3066\u5206\u6790\u304c\u6b20\u304b\u305b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u4ee5\u4e0b\u306e\u4f8b\u6587\u3067\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3063\u305f\u8a00\u8449\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"sb-type-ln-flat\">\n\t<div class=\"sb-subtype-a\">\n\t\t<div class=\"sb-speaker\">\n\t\t\t<div class=\"sb-icon\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\" class=\"sb-icon\">\n\t\t\t<\/div>\n\t\t\t<div class=\"sb-name\">A\u3055\u3093<\/div>\n\t\t<\/div>\n\t\t<div class=\"sb-content\">\n\t\t\t<div class=\"sb-speech-bubble\">CRM is a technology for managing a company\u2019s relationships and interactions with all of its customers and potential customers.<br \/>\n\u8a33\uff09CRM\u306f\u3001\u4f01\u696d\u3068\u305d\u306e\u3059\u3079\u3066\u306e\u9867\u5ba2\u304a\u3088\u3073\u6f5c\u5728\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3084\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3059\u3002<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"sb-type-ln-flat\">\n\t<div class=\"sb-subtype-a\">\n\t\t<div class=\"sb-speaker\">\n\t\t\t<div class=\"sb-icon\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\" class=\"sb-icon\">\n\t\t\t<\/div>\n\t\t\t<div class=\"sb-name\">A\u3055\u3093<\/div>\n\t\t<\/div>\n\t\t<div class=\"sb-content\">\n\t\t\t<div class=\"sb-speech-bubble\">CRM solutions have become an essential part of modern digital marketing.<br \/>\n\u8a33\uff09CRM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u73fe\u4ee3\u306e\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h2>crm\u306e\u610f\u5473 &#8211; \u533b\u7642<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-72056\" src=\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280.jpg\" alt=\"crm\u306e\u610f\u5473 - \u533b\u7642\" width=\"1280\" height=\"720\" srcset=\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280.jpg 1280w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-300x169.jpg 300w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-768x432.jpg 768w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-1200x675.jpg 1200w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-800x450.jpg 800w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-400x225.jpg 400w, https:\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/12\/computer-1149148_1280-320x180.jpg 320w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>\u6b21\u306b\u307f\u3066\u3044\u304d\u305f\u3044\u306e\u306f\u30d3\u30b8\u30cd\u30b9\u304b\u3089\u96e2\u308c\u3066\u3001<span class=\"important-under\">\u533b\u7642\u696d\u754c\u306b\u304a\u3051\u308bCRM<\/span>\u3067\u3059\u3002\u9867\u5ba2\u3092\u60a3\u8005\u306b\u7f6e\u304d\u63db\u3048\u308b\u3068\u3001\u3069\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u304b\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u533b\u7642\u696d\u754c\u306b\u304a\u3051\u308bCRM<\/h3>\n<p>CRM\u304c\u533b\u7642\u6a5f\u95a2\u306b\u3082\u666e\u53ca\u3057\u3066\u304d\u307e\u3057\u305f\u3002<br \/>\n\u533b\u7642\u306e\u5206\u91ce\u3067\u3082\u3001\u60a3\u8005\u306b\u5bfe\u3059\u308b\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u304c\u53d6\u308a\u6271\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u3089\u3092\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u304cCRM\u3067\u3059\u3002<br \/>\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3089\u306c<span class=\"important-under\">\u300c\u60a3\u8005\u6e80\u8db3\u5ea6\u300d\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u533b\u7642\u6a5f\u95a2\u304cCRM\u3092\u5c0e\u5165<\/span>\u3057\u3001\u60a3\u8005\u306e\u5065\u5eb7\u7ba1\u7406\u30fb\u4e88\u9632\u533b\u7642\u306e\u4f1d\u9054\u30fb\u5b9a\u671f\u7684\u306a\u5065\u5eb7\u72b6\u614b\u304a\u3088\u3073\u6cbb\u7642\u3057\u305f\u52b9\u679c\u306b\u3064\u3044\u3066\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u60a3\u8005\u3068\u306e\u3088\u308a\u826f\u3044\u95a2\u4fc2\u69cb\u7bc9\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>CRM\u3067\u53d6\u308a\u6271\u3046\u30c7\u30fc\u30bf\u306b\u306f\u3001\u8a3a\u5bdf\u306e\u5c65\u6b74\u3001\u691c\u67fb\u7d50\u679c\u3001\u305d\u3057\u3066\u51e6\u65b9\u7b8b\u3068\u3044\u3063\u305f\u60c5\u5831\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306b\u52a0\u3048\u3001\u533b\u5e2b\u3068\u306e\u3084\u308a\u53d6\u308a\u3082\u30a4\u30f3\u30d7\u30c3\u30c8\u3055\u308c\u307e\u3059\u3002<span class=\"important-under\">CRM\u3092\u4f7f\u7528\u3057\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u5316<\/span>\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u60a3\u8005\u3068\u306e\u95a2\u4fc2\u3092\u826f\u597d\u306b\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u9867\u5ba2\u306e\u60c5\u5831\u3092\u53ef\u8996\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308bCRM\u306f\u3001\u533b\u7642\u696d\u754c\u3067\u3082\u6700\u9069\u306a\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3001\u30c8\u30e9\u30d6\u30eb\u56de\u907f\u306a\u3069\u69d8\u3005\u306a\u9762\u3067\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u306a\u304a\u3001\u30b5\u30a4\u30d0\u30fc\u653b\u6483\u306a\u3069\u306b\u5bfe\u3057\u3066\u306f\u3001\u696d\u754c\u304c\u696d\u754c\u306a\u3060\u3051\u306b\u3055\u3089\u306b\u53b3\u91cd\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3>\u82f1\u8a9e\u3067\u307f\u308b\u533b\u7642\u306eCRM<\/h3>\n<p>\u533b\u7642\u696d\u754c\u306eCRM\u306f\u3001<span class=\"important-under\">\u82f1\u8a9e\u3067Healthcare CRM<\/span>\u306b\u306a\u308a\u307e\u3059\u3002\u30a4\u30ae\u30ea\u30b9\u306b\u306f\u7a0e\u91d1\u3067\u904b\u55b6\u3055\u308c\u308bNHS\uff08National Health Service\uff09\u3068\u547c\u3070\u308c\u308b\u56fd\u6c11\u4fdd\u5065\u30b5\u30fc\u30d3\u30b9\u304c\u3042\u308a\u307e\u3059\u3002NHS\u3067\u3082\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306bCRM\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"sb-type-ln-flat\">\n\t<div class=\"sb-subtype-a\">\n\t\t<div class=\"sb-speaker\">\n\t\t\t<div class=\"sb-icon\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\" class=\"sb-icon\">\n\t\t\t<\/div>\n\t\t\t<div class=\"sb-name\">A\u3055\u3093<\/div>\n\t\t<\/div>\n\t\t<div class=\"sb-content\">\n\t\t\t<div class=\"sb-speech-bubble\">A Healthcare CRM system is a specialised tool designed to improve patient care, streamline operations, and enhance provider efficiency.<br \/>\n\u8a33\uff09\u30d8\u30eb\u30b9\u30b1\u30a2CRM\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u60a3\u8005\u30b1\u30a2\u306e\u6539\u5584\u3001\u696d\u52d9\u306e\u5408\u7406\u5316\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f\u5c02\u9580\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h3>\u533b\u7642\u696d\u754c\u306b\u304a\u3051\u308b\u3082\u3046\u4e00\u3064\u306eCRM<\/h3>\n<p>CRM\u306b\u306f\u3082\u3046\u4e00\u3064\u3001\u30e1\u30f3\u30bf\u30eb\u306b\u95a2\u3059\u308b\u7528\u8a9e\u3068\u3057\u3066\u4f7f\u308f\u308c\u308b\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<span class=\"important-under\">Mental Health CRM\u306f\u3001\u7279\u306b\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u63d0\u4f9b\u8005\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3088\u3046\u306b\u8a2d\u8a08<\/span>\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u304c\u7cbe\u795e\u7684\u306a\u60a9\u307f\u3092\u62b1\u3048\u3066\u3044\u308b\u73fe\u4ee3\u306a\u3089\u3067\u306f\u306e\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u8a00\u3048\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n<h2>crm\u306e\u610f\u5473 &#8211; \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/h2>\n<p>\u3053\u3053\u307e\u3067\u304a\u8aad\u307f\u3044\u305f\u3060\u304d\u3001CRM\u304c\u69d8\u3005\u306a\u5206\u91ce\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u3089\u308c\u305f\u4eba\u3082\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\u6700\u5f8c\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u308f\u308c\u308bCRM\u306e\u610f\u5473\u3092\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u7528\u3055\u308c\u308bCRM<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u304c\u9867\u5ba2\u3068\u96fb\u8a71\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u90e8\u9580\u3092\u8a00\u3044\u307e\u3059\u3002\u30d8\u30c3\u30c9\u30d5\u30a9\u30f3\u3092\u3064\u3051\u3066\u3001\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u306b\u5fdc\u3048\u308b\u30b9\u30bf\u30c3\u30d5\u304c\u305a\u3089\u308a\u3068\u4e26\u3076\u30b7\u30fc\u30f3\u3092\u60f3\u50cf\u3067\u304d\u307e\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u306fOJT\u3068\u547c\u3070\u308c\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u3066\u696d\u52d9\u306b\u3064\u304d\u307e\u3059\u3002<br \/>\n\u96fb\u8a71\u306e\u5185\u5bb9\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u30af\u30ec\u30fc\u30e0\u307e\u3067\u69d8\u3005\u3067\u3059\u3002\u306a\u304a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u9055\u3044\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6848\u5185\u3092\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u5f79\u5272\u3082\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306b\u3068\u3063\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3068\u3044\u3046\u91cd\u8981\u306a\u5f79\u5272\u3092\u6301\u3064<span class=\"important-under\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3082CRM\u304c\u5c0e\u5165<\/span>\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3082\u305d\u3082\u306eCRM\u306e\u610f\u5473\u304c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3067\u3059\u306e\u3067\u3001\u4f7f\u308f\u308c\u65b9\u3082\u30a4\u30e1\u30fc\u30b8\u3067\u304d\u307e\u3059\u306d\u3002\u30c7\u30fc\u30bf\u3068\u3057\u3066\u306f\u3001\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u304b\u3089\u8cfc\u8cb7\u306e\u5c65\u6b74\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u4eee\u306b\u82e6\u60c5\u3092\u8a34\u3048\u308b\u9867\u5ba2\u3060\u3068\u3057\u3066\u3082\u3001\u82e6\u60c5\u306b\u3053\u305d\u30d3\u30b8\u30cd\u30b9\u30d2\u30f3\u30c8\u304c\u96a0\u3055\u308c\u3066\u3044\u308b\u3068\u8a00\u308f\u308c\u307e\u3059\u3002\u30af\u30ec\u30fc\u30e0\u3092\u6b63\u3057\u304f\u51e6\u7406\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u306b\u3064\u306a\u304c\u308b\u304b\u3089\u3067\u3059\u306d\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCRM\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u3068\u540c\u6642\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u304c\u6b63\u3057\u3044\u30c7\u30fc\u30bf\u3092\u53c2\u7167\u3057\u3001\u96fb\u8a71\u3067\u8fc5\u901f\u306b\u56de\u7b54\u304c\u3067\u304d\u308b\u5373\u6226\u529b\u306b\u306a\u308b\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u82f1\u8a9e\u3067\u307f\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCRM<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u82f1\u8a9e\u306fcall centre\uff08call center\uff09\u3067\u3059\u3002\u524d\u8005\u304c\u30a4\u30ae\u30ea\u30b9\u82f1\u8a9e\u3001\u5f8c\u8005\u30ab\u30c3\u30b3\u5185\u304c\u30a2\u30e1\u30ea\u30ab\u82f1\u8a9e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"sb-type-ln-flat\">\n\t<div class=\"sb-subtype-a\">\n\t\t<div class=\"sb-speaker\">\n\t\t\t<div class=\"sb-icon\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\" class=\"sb-icon\">\n\t\t\t<\/div>\n\t\t\t<div class=\"sb-name\">A\u3055\u3093<\/div>\n\t\t<\/div>\n\t\t<div class=\"sb-content\">\n\t\t\t<div class=\"sb-speech-bubble\">Call centre CRM solutions enable businesses to better manage their customer interactions.<br \/>\n\u8a33\uff09\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCRM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3088\u308a\u9069\u5207\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"sb-type-ln-flat\">\n\t<div class=\"sb-subtype-a\">\n\t\t<div class=\"sb-speaker\">\n\t\t\t<div class=\"sb-icon\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\" class=\"sb-icon\">\n\t\t\t<\/div>\n\t\t\t<div class=\"sb-name\">A\u3055\u3093<\/div>\n\t\t<\/div>\n\t\t<div class=\"sb-content\">\n\t\t\t<div class=\"sb-speech-bubble\">Our company decided to use a call centre CRM to personalise customer contacts and understand a customer\u2019s history with us.<br \/>\n\u8a33\uff09\u5f53\u793e\u306f\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u6211\u304c\u793e\u3068\u306e\u9867\u5ba2\u5c65\u6b74\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCRM\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h2>\u307e\u3068\u3081<\/h2>\n<p><span class=\"important-under\">CRM\u306f\u3001Customer Relationship Management\u3092\u7565\u3057\u305f\u8a00\u8449<\/span>\u3067\u3059\u3002\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u95a2\u4fc2\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u300d\u3084\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u306b\u306a\u308a\u3001\u69d8\u3005\u306a\u60c5\u5831\u3092\u30c7\u30fc\u30bf\u5316\u3057\u3066\u52b9\u7387\u7684\u306b\u9867\u5ba2\u307e\u305f\u306f\u60a3\u8005\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f7f\u308f\u308c\u307e\u3059\u3002\u5c06\u6765\u3001\u82f1\u8a9e\u3067\u4ed5\u4e8b\u3092\u3057\u3088\u3046\u3068\u8003\u3048\u3066\u3044\u308b\u4eba\u306b\u306f\u8981\u30c1\u30a7\u30c3\u30af\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<div class=\"linkcard\"><div class=\"lkc-internal-wrap\"><a class=\"lkc-link no_icon\" href=\"https:\/\/kimini.online\/blog\/archives\/65673\" data-lkc-id=\"1265\"><div class=\"lkc-card\"><div class=\"lkc-content\"><figure class=\"lkc-thumbnail\"><img decoding=\"async\" class=\"lkc-thumbnail-img\" src=\"\/\/kimini.online\/blog\/wp-content\/uploads\/2024\/10\/pixta_100423811_M-150x150.jpg\" width=\"100px\" height=\"\" alt=\"\" \/><\/figure><div class=\"lkc-title\">\u30ce\u30a6\u30cf\u30a6\u306e\u610f\u5473\u3068\u306f\uff1f\u77e5\u8b58\u30fb\u60c5\u5831\u30fb\u6280\u8853\u306eknow-how\u3001\u30cf\u30a6\u30c4\u30fc\u3068\u306e\u9055\u3044\u3082\u89e3\u8aac<\/div><div class=\"lkc-date\">&#x1f552;&#xfe0f;2024\u5e7410\u67085\u65e5<\/div><div class=\"lkc-excerpt\">\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308b\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u77e5\u308a\u305f\u3044\u3001\u30ce\u30a6\u30cf\u30a6\u304c\u8c4a\u5bcc\u3001\u3053\u306e\u3088\u3046\u306b\u30ce\u30a6\u30cf\u30a6\u3068\u3044\u3046\u8a00\u8449\u3092\u4f7f\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u30ce\u30a6\u30cf\u30a6\u3001\u82f1\u8a9e\u304b\u3089\u304d\u305f\u8868\u73fe\u3067\u3042\u308b\u3053\u3068\u3092\u77e5\u3063\u3066\u3044\u307e\u3059\u304b\uff1f\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ce\u30a6\u30cf\u30a6\u306b\u3064\u3044\u3066\u89e3\u8aac\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u79d8\u8a23\u306a\u3069\u95a2\u9023\u3059\u308b\u82f1...<\/div><\/div><div class=\"clear\"><\/div><\/div><\/a><\/div><\/div>\n<div class=\"linkcard\"><div class=\"lkc-internal-wrap\"><a class=\"lkc-link no_icon\" href=\"https:\/\/kimini.online\/blog\/archives\/32794\" data-lkc-id=\"1582\"><div class=\"lkc-card\"><div class=\"lkc-content\"><figure class=\"lkc-thumbnail\"><img decoding=\"async\" class=\"lkc-thumbnail-img\" src=\"\/\/kimini.online\/blog\/wp-content\/uploads\/2023\/03\/pixta_89194286_M-150x150.jpg\" width=\"100px\" height=\"\" alt=\"\" \/><\/figure><div class=\"lkc-title\">\u82f1\u4f1a\u8a71\u3067\u96fb\u8a71\u5fdc\u5bfe\uff01\u5b9a\u756a\u30d5\u30ec\u30fc\u30ba34\u9078\u3092\u899a\u3048\u3066\u82e6\u624b\u610f\u8b58\u3092\u514b\u670d\u3057\u3088\u3046<\/div><div class=\"lkc-date\">&#x1f552;&#xfe0f;2024\u5e7412\u670829\u65e5<\/div><div class=\"lkc-excerpt\">\u5bfe\u9762\u3088\u308a\u3082\u3055\u3089\u306b\u7dca\u5f35\u3057\u3066\u3057\u307e\u3046\uff01\u306e\u304c\u3001\u96fb\u8a71\u306e\u82f1\u8a9e\u5bfe\u5fdc\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\u9854\u898b\u77e5\u308a\u306e\u5916\u56fd\u4eba\u3067\u3082\u9854\u3092\u5408\u308f\u305b\u3066\u558b\u308b\u306e\u3068\u306f\u9055\u3044\u307e\u3059\u3057\u3001\u305d\u308c\u304c\u30d3\u30b8\u30cd\u30b9\u3068\u3082\u306a\u308c\u3070\u624b\u306b\u6c57\u3092\u304b\u3044\u3066\u3057\u307e\u3044\u307e\u3059\u306d\u3002\u3057\u304b\u3057\u3001\u6291\u3048\u308b\u3079\u304d\u5b9a\u756a\u30d5\u30ec\u30fc\u30ba\u3092\u77e5\u3063\u3066\u3044\u308c\u3070\u6df7\u4e71...<\/div><\/div><div class=\"clear\"><\/div><\/div><\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u9867\u5ba2\u7ba1\u7406\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u5bfe\u7b56\u3068\u3057\u3066\u3001\u30a2\u30e1\u30ea\u30ab\u767a\u7965\u306e\u3042\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5229\u7528\u3059\u308b\u4f01\u696d\u304c\u56fd\u5185\u3067\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f \u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001CRM\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\u4e00 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