![\"\u8ca9\u58f2\u54e1\u304c\u899a\u3048\u3066\u304a\u304f\u3079\u304d\u82f1\u8a9e\u8868\u73fe\uff01\u30ec\u30b8\u5bfe\u5fdc\u3084\u652f\u6255\u3044\u306b\u4fbf\u5229\u306a\u30d5\u30ec\u30fc\u30ba\u3084\u5358\u8a9e\u3092\u4f8b\u6587\u3092\u7528\u3044\u3066\u7d39\u4ecb\uff01\"](\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2025\/02\/pixta_111795491_M.jpg\")
\u8fd4\u54c1\u5bfe\u5fdc\u306e\u4f1a\u8a71\u4f8b<\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t![](\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/a\u3055\u3093.png\")
\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t\nHi, I\u2019d like to return this item.
\n\uff08\u3053\u3093\u306b\u3061\u306f\u3001\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>
\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t![](\"https:\/\/kimini.online\/blog\/wp-content\/plugins\/speech-bubble\/img\/b\u3055\u3093.png\")
\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. May I ask why you\u2019d like to return it?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u8fd4\u54c1\u306e\u7406\u7531\u3092\u304a\u805e\u304b\u305b\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nIt doesn\u2019t work properly.
\n\uff08\u3061\u3083\u3093\u3068\u52d5\u4f5c\u3057\u306a\u3044\u3093\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019m sorry about that. Do you have the receipt?
\n\uff08\u305d\u308c\u306f\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u30ec\u30b7\u30fc\u30c8\u306f\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, here it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u5546\u54c1\u306e\u4ea4\u63db\u6848\u5185\u306e\u4f1a\u8a71\u4f8b<\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHi, I bought this shirt, but the size doesn\u2019t fit.Can I exchange it?
\n\uff08\u3053\u3093\u306b\u3061\u306f\u3002\u3053\u306e\u30b7\u30e3\u30c4\u3092\u8cb7\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u30b5\u30a4\u30ba\u304c\u5408\u3044\u307e\u305b\u3093\u3002\u4ea4\u63db\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nOf course. Do you have the receipt with you?
\n\uff08\u3082\u3061\u308d\u3093\u3067\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u306f\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, here it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you.
\nWe can exchange it for a different size or color, as long as it\u2019s in stock.
\nWhich size would you like?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u5728\u5eab\u304c\u3042\u308c\u3070\u3001\u5225\u306e\u30b5\u30a4\u30ba\u3084\u8272\u306b\u4ea4\u63db\u53ef\u80fd\u3067\u3059\u3002\u3069\u306e\u30b5\u30a4\u30ba\u304c\u3088\u308d\u3057\u3044\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nA medium, please.
\n\uff08M\u30b5\u30a4\u30ba\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u30ec\u30b7\u30fc\u30c8\u78ba\u8a8d\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019d like to return this item.
\n\uff08\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nCertainly. May I see your receipt?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u62dd\u898b\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nOh, I don\u2019t have it with me. Can I still return it?
\n\uff08\u3042\u3063\u3001\u6301\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u308c\u3067\u3082\u8fd4\u54c1\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019m afraid we require a receipt for returns.
\nHowever, if you paid by credit card, I may be able to look up the purchase. How did you pay?
\n\uff08\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u8fd4\u54c1\u306b\u306f\u30ec\u30b7\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002
\n\u305f\u3060\u3057\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u304a\u652f\u6255\u3044\u306e\u5834\u5408\u306f\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u304a\u8abf\u3079\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u304a\u652f\u6255\u3044\u65b9\u6cd5\u3092\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nBy credit card.
\n\uff08\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u4fdd\u8a3c\u6761\u4ef6\u3092\u8aac\u660e\u3059\u308b\u969b\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nMy headphones stopped working. Is there a warranty?
\n\uff08\u30d8\u30c3\u30c9\u30db\u30f3\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4fdd\u8a3c\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, this product comes with a one-year warranty. May I see your receipt?
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u306e\u5546\u54c1\u306b\u306f1\u5e74\u9593\u306e\u4fdd\u8a3c\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHere it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you. The warranty covers manufacturing defects, but it doesn\u2019t cover accidental damage.
\nMay I ask what happened to the headphones?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4fdd\u8a3c\u306f\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u304c\u3001\u4e8b\u6545\u306b\u3088\u308b\u7834\u640d\u306f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002
\n\u30d8\u30c3\u30c9\u30db\u30f3\u306b\u4f55\u304c\u3042\u3063\u305f\u306e\u304b\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThey just stopped working suddenly.
\n\uff08\u7a81\u7136\u52d5\u304b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. Since it\u2019s within the warranty period and appears to be a defect, we can replace it for you.
\n\uff08\u306a\u308b\u307b\u3069\u3002\u4fdd\u8a3c\u671f\u9593\u5185\u3067\u3042\u308a\u3001\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306e\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u4ea4\u63db\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u63a5\u5ba2\u306b\u4f7f\u3048\u308b\u8b1d\u7f6a\u30d5\u30ec\u30fc\u30ba<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nExcuse me, but I found a stain on this sweater after I bought it.
\n\uff08\u3059\u307f\u307e\u305b\u3093\u3001\u8cfc\u5165\u5f8c\u306b\u3053\u306e\u30bb\u30fc\u30bf\u30fc\u306b\u30b7\u30df\u304c\u3042\u308b\u306e\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI sincerely apologize for the inconvenience. May I take a look?
\n\uff08\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u62dd\u898b\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
\n\uff08\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u8aa0\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002
\n\u65b0\u54c1\u3068\u4ea4\u63db\u3055\u308c\u307e\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u8fd4\u91d1\u3092\u3054\u5e0c\u671b\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u5b66\u7fd2\u6cd5<\/h2>\n
![\"\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u306e\u300c\u52b9\u679c\u7684\u300d\u306a\u4f7f\u3044\u65b9\u3068\u306f\uff1f\u300c\u3088\u308a\u52b9\u679c\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u300d\u3092\u89e3\u8aac\uff01\"](\"https:\/\/kimini.online\/blog\/wp-content\/uploads\/2023\/01\/pixta_32335573_M.jpg\")
<\/p>\n
\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n
\u5b9f\u969b\u306b\u8d77\u3053\u308a\u5f97\u308b\u5834\u9762\u3092\u60f3\u5b9a\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002
\n\u77ed\u3044\u5834\u9762\u3067\u3082\u3001\u8a71\u3059\u5185\u5bb9\u306b\u306f\u591a\u304f\u306e\u30d5\u30ec\u30fc\u30ba\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n
\u9650\u3089\u308c\u305f\u72b6\u6cc1\u3067\u4f7f\u3048\u308b\u8868\u73fe\u3092\u899a\u3048\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u304c\u3001\u3088\u308a\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u306e\u77e5\u8b58\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002
\n\u305d\u3053\u3067\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b66\u7fd2\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n
\u30a2\u30d7\u30ea\u30fb\u82f1\u8a9e\u6559\u6750\u306b\u3088\u308b\u81ea\u5b66\u81ea\u7fd2<\/h3>\n
\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u30a2\u30d7\u30ea\u3084\u66f8\u7c4d\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n
\u3068\u304f\u306b\u57fa\u790e\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u3092\u8eab\u306b\u3064\u3051\u308b\u306e\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u624b\u8efd\u306b\u59cb\u3081\u3089\u308c\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u7d99\u7d9a\u306b\u306f\u5f37\u3044\u81ea\u5df1\u7ba1\u7406\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u8a08\u753b\u7684\u306b\u5b66\u7fd2\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n
\u82f1\u4f1a\u8a71\u6559\u5ba4<\/h3>\n
\u8b1b\u5e2b\u3068\u5bfe\u9762\u3067\u5b66\u3076\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u767a\u97f3\u3084\u81ea\u7136\u306a\u8868\u73fe\u3092\u5b66\u3079\u308b\u306e\u304c\u9b45\u529b\u3067\u3059\u3002\u5b9f\u969b\u306e\u4f1a\u8a71\u3092\u91cd\u8996\u3059\u308b\u305f\u3081\u3001\u5fdc\u7528\u529b\u3082\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u305f\u3060\u3057\u3001\u6388\u696d\u6599\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u70b9\u3084\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u30fb\u5834\u6240\u306b\u901a\u3046\u5fc5\u8981\u304c\u3042\u308b\u70b9\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71<\/h3>\n
\u6700\u3082\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u3067\u3059\u3002
\n\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u305f\u3081\u3001\u5fd9\u3057\u3044\u65b9\u3067\u3082\u7121\u7406\u306a\u304f\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u307e\u305f\u3001\u5b9f\u969b\u306b\u4eba\u3068\u8a71\u3059\u3053\u3068\u3067\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u529b\u3084\u30b9\u30d4\u30fc\u30ad\u30f3\u30b0\u529b\u3092\u52b9\u7387\u3088\u304f\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u63a5\u5ba2\u82f1\u8a9e\u3067\u306f\u3001\u5b9f\u969b\u306e\u5bfe\u8a71\u3092\u901a\u3058\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u3068\u304f\u306b\u6709\u7528\u306a\u305f\u3081\u3001\u5b9f\u8df5\u7684\u306a\u7df4\u7fd2\u306e\u5834\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n
\u307e\u3068\u3081<\/h2>\n
\u4eca\u56de\u306f\u3001\u63a5\u5ba2\u6642\u306b\u56f0\u308b\u30c8\u30e9\u30d6\u30eb\u30b7\u30fc\u30f3\u306e\u5bfe\u5fdc\u53ca\u3073\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n
\u9069\u5207\u306a\u8868\u73fe\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u5916\u56fd\u4eba\u306e\u304a\u5ba2\u69d8\u306b\u3082\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u305c\u3072\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u8fd1\u5e74\u3001\u8a2a\u65e5\u5916\u56fd\u4eba\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u8ca9\u58f2\u73fe\u5834\u3067\u306e\u82f1\u8a9e\u5bfe\u5fdc\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u306e\u63a5\u5ba2\u306b\u52a0\u3048\u3001\u8fd4\u54c1\u3084\u4ea4\u63db\u306e\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u9069\u5207\u306b\u5bfe\u51e6\u3067\u304d\u308b\u304b\u4e0d\u5b89\u306b\u611f\u3058\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u305d\u3053\u3067\u3001\u672c\u8a18\u4e8b\u3067 […]<\/p>\n","protected":false},"author":31,"featured_media":79761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"emanon_ad_label_edit":"initia","emanon_featured_entry":false,"emanon_none_display_thumbnail":false,"emanon_hide_title":false,"emanon_hide_sidebar":false,"emanon_hide_breadcrumb":false,"emanon_hide_sns":false,"emanon_hide_sns_follow":false,"emanon_hide_author_card":false,"emanon_hide_cta":false,"emanon_hide_popup_cta":false,"emanon_hide_floating_cta":false,"emanon_hide_entry_tag":false,"emanon_hide_toc":false,"emanon_hide_pre_nex":false,"emanon_hide_related_post":false,"emanon_hide_ad":false,"emanon_hide_footer_cta":false,"emanon_hide_footer":false,"get_emanon_reviewer_name":[],"emanon_subtitle":"","emanon_cta_floating_type":"default","emanon_cta_type":"","emanon_og_title":"","emanon_custom_css_setting":"","emanon_custom_head_js_setting":"","emanon_custom_js_setting":"","footnotes":""},"categories":[736,732],"tags":[],"class_list":["post-79543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-sales-english","category-business"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\n\t\t\t<\/div>\n\t\t\tHi, I\u2019d like to return this item.
\n\uff08\u3053\u3093\u306b\u3061\u306f\u3001\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>
\n
\n\t\t\t<\/div>\n\t\t\tI see. May I ask why you\u2019d like to return it?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u8fd4\u54c1\u306e\u7406\u7531\u3092\u304a\u805e\u304b\u305b\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n
\n\t\t\t<\/div>\n\t\t\tIt doesn\u2019t work properly.
\n\uff08\u3061\u3083\u3093\u3068\u52d5\u4f5c\u3057\u306a\u3044\u3093\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tI\u2019m sorry about that. Do you have the receipt?
\n\uff08\u305d\u308c\u306f\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u30ec\u30b7\u30fc\u30c8\u306f\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tYes, here it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u5546\u54c1\u306e\u4ea4\u63db\u6848\u5185\u306e\u4f1a\u8a71\u4f8b<\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHi, I bought this shirt, but the size doesn\u2019t fit.Can I exchange it?
\n\uff08\u3053\u3093\u306b\u3061\u306f\u3002\u3053\u306e\u30b7\u30e3\u30c4\u3092\u8cb7\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u30b5\u30a4\u30ba\u304c\u5408\u3044\u307e\u305b\u3093\u3002\u4ea4\u63db\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nOf course. Do you have the receipt with you?
\n\uff08\u3082\u3061\u308d\u3093\u3067\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u306f\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, here it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you.
\nWe can exchange it for a different size or color, as long as it\u2019s in stock.
\nWhich size would you like?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u5728\u5eab\u304c\u3042\u308c\u3070\u3001\u5225\u306e\u30b5\u30a4\u30ba\u3084\u8272\u306b\u4ea4\u63db\u53ef\u80fd\u3067\u3059\u3002\u3069\u306e\u30b5\u30a4\u30ba\u304c\u3088\u308d\u3057\u3044\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nA medium, please.
\n\uff08M\u30b5\u30a4\u30ba\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u30ec\u30b7\u30fc\u30c8\u78ba\u8a8d\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019d like to return this item.
\n\uff08\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nCertainly. May I see your receipt?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u62dd\u898b\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nOh, I don\u2019t have it with me. Can I still return it?
\n\uff08\u3042\u3063\u3001\u6301\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u308c\u3067\u3082\u8fd4\u54c1\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019m afraid we require a receipt for returns.
\nHowever, if you paid by credit card, I may be able to look up the purchase. How did you pay?
\n\uff08\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u8fd4\u54c1\u306b\u306f\u30ec\u30b7\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002
\n\u305f\u3060\u3057\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u304a\u652f\u6255\u3044\u306e\u5834\u5408\u306f\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u304a\u8abf\u3079\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u304a\u652f\u6255\u3044\u65b9\u6cd5\u3092\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nBy credit card.
\n\uff08\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u4fdd\u8a3c\u6761\u4ef6\u3092\u8aac\u660e\u3059\u308b\u969b\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nMy headphones stopped working. Is there a warranty?
\n\uff08\u30d8\u30c3\u30c9\u30db\u30f3\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4fdd\u8a3c\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, this product comes with a one-year warranty. May I see your receipt?
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u306e\u5546\u54c1\u306b\u306f1\u5e74\u9593\u306e\u4fdd\u8a3c\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHere it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you. The warranty covers manufacturing defects, but it doesn\u2019t cover accidental damage.
\nMay I ask what happened to the headphones?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4fdd\u8a3c\u306f\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u304c\u3001\u4e8b\u6545\u306b\u3088\u308b\u7834\u640d\u306f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002
\n\u30d8\u30c3\u30c9\u30db\u30f3\u306b\u4f55\u304c\u3042\u3063\u305f\u306e\u304b\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThey just stopped working suddenly.
\n\uff08\u7a81\u7136\u52d5\u304b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. Since it\u2019s within the warranty period and appears to be a defect, we can replace it for you.
\n\uff08\u306a\u308b\u307b\u3069\u3002\u4fdd\u8a3c\u671f\u9593\u5185\u3067\u3042\u308a\u3001\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306e\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u4ea4\u63db\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u63a5\u5ba2\u306b\u4f7f\u3048\u308b\u8b1d\u7f6a\u30d5\u30ec\u30fc\u30ba<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nExcuse me, but I found a stain on this sweater after I bought it.
\n\uff08\u3059\u307f\u307e\u305b\u3093\u3001\u8cfc\u5165\u5f8c\u306b\u3053\u306e\u30bb\u30fc\u30bf\u30fc\u306b\u30b7\u30df\u304c\u3042\u308b\u306e\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI sincerely apologize for the inconvenience. May I take a look?
\n\uff08\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u62dd\u898b\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
\n\uff08\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u8aa0\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002
\n\u65b0\u54c1\u3068\u4ea4\u63db\u3055\u308c\u307e\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u8fd4\u91d1\u3092\u3054\u5e0c\u671b\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u5b66\u7fd2\u6cd5<\/h2>\n
<\/p>\n
\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n
\u5b9f\u969b\u306b\u8d77\u3053\u308a\u5f97\u308b\u5834\u9762\u3092\u60f3\u5b9a\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002
\n\u77ed\u3044\u5834\u9762\u3067\u3082\u3001\u8a71\u3059\u5185\u5bb9\u306b\u306f\u591a\u304f\u306e\u30d5\u30ec\u30fc\u30ba\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n
\u9650\u3089\u308c\u305f\u72b6\u6cc1\u3067\u4f7f\u3048\u308b\u8868\u73fe\u3092\u899a\u3048\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u304c\u3001\u3088\u308a\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u306e\u77e5\u8b58\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002
\n\u305d\u3053\u3067\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b66\u7fd2\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n
\u30a2\u30d7\u30ea\u30fb\u82f1\u8a9e\u6559\u6750\u306b\u3088\u308b\u81ea\u5b66\u81ea\u7fd2<\/h3>\n
\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u30a2\u30d7\u30ea\u3084\u66f8\u7c4d\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n
\u3068\u304f\u306b\u57fa\u790e\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u3092\u8eab\u306b\u3064\u3051\u308b\u306e\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u624b\u8efd\u306b\u59cb\u3081\u3089\u308c\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u7d99\u7d9a\u306b\u306f\u5f37\u3044\u81ea\u5df1\u7ba1\u7406\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u8a08\u753b\u7684\u306b\u5b66\u7fd2\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n
\u82f1\u4f1a\u8a71\u6559\u5ba4<\/h3>\n
\u8b1b\u5e2b\u3068\u5bfe\u9762\u3067\u5b66\u3076\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u767a\u97f3\u3084\u81ea\u7136\u306a\u8868\u73fe\u3092\u5b66\u3079\u308b\u306e\u304c\u9b45\u529b\u3067\u3059\u3002\u5b9f\u969b\u306e\u4f1a\u8a71\u3092\u91cd\u8996\u3059\u308b\u305f\u3081\u3001\u5fdc\u7528\u529b\u3082\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u305f\u3060\u3057\u3001\u6388\u696d\u6599\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u70b9\u3084\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u30fb\u5834\u6240\u306b\u901a\u3046\u5fc5\u8981\u304c\u3042\u308b\u70b9\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71<\/h3>\n
\u6700\u3082\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u3067\u3059\u3002
\n\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u305f\u3081\u3001\u5fd9\u3057\u3044\u65b9\u3067\u3082\u7121\u7406\u306a\u304f\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u307e\u305f\u3001\u5b9f\u969b\u306b\u4eba\u3068\u8a71\u3059\u3053\u3068\u3067\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u529b\u3084\u30b9\u30d4\u30fc\u30ad\u30f3\u30b0\u529b\u3092\u52b9\u7387\u3088\u304f\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u63a5\u5ba2\u82f1\u8a9e\u3067\u306f\u3001\u5b9f\u969b\u306e\u5bfe\u8a71\u3092\u901a\u3058\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u3068\u304f\u306b\u6709\u7528\u306a\u305f\u3081\u3001\u5b9f\u8df5\u7684\u306a\u7df4\u7fd2\u306e\u5834\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n
\u307e\u3068\u3081<\/h2>\n
\u4eca\u56de\u306f\u3001\u63a5\u5ba2\u6642\u306b\u56f0\u308b\u30c8\u30e9\u30d6\u30eb\u30b7\u30fc\u30f3\u306e\u5bfe\u5fdc\u53ca\u3073\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n
\u9069\u5207\u306a\u8868\u73fe\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u5916\u56fd\u4eba\u306e\u304a\u5ba2\u69d8\u306b\u3082\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u305c\u3072\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u8fd1\u5e74\u3001\u8a2a\u65e5\u5916\u56fd\u4eba\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u8ca9\u58f2\u73fe\u5834\u3067\u306e\u82f1\u8a9e\u5bfe\u5fdc\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u306e\u63a5\u5ba2\u306b\u52a0\u3048\u3001\u8fd4\u54c1\u3084\u4ea4\u63db\u306e\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u9069\u5207\u306b\u5bfe\u51e6\u3067\u304d\u308b\u304b\u4e0d\u5b89\u306b\u611f\u3058\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u305d\u3053\u3067\u3001\u672c\u8a18\u4e8b\u3067 […]<\/p>\n","protected":false},"author":31,"featured_media":79761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"emanon_ad_label_edit":"initia","emanon_featured_entry":false,"emanon_none_display_thumbnail":false,"emanon_hide_title":false,"emanon_hide_sidebar":false,"emanon_hide_breadcrumb":false,"emanon_hide_sns":false,"emanon_hide_sns_follow":false,"emanon_hide_author_card":false,"emanon_hide_cta":false,"emanon_hide_popup_cta":false,"emanon_hide_floating_cta":false,"emanon_hide_entry_tag":false,"emanon_hide_toc":false,"emanon_hide_pre_nex":false,"emanon_hide_related_post":false,"emanon_hide_ad":false,"emanon_hide_footer_cta":false,"emanon_hide_footer":false,"get_emanon_reviewer_name":[],"emanon_subtitle":"","emanon_cta_floating_type":"default","emanon_cta_type":"","emanon_og_title":"","emanon_custom_css_setting":"","emanon_custom_head_js_setting":"","emanon_custom_js_setting":"","footnotes":""},"categories":[736,732],"tags":[],"class_list":["post-79543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-sales-english","category-business"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\n\t\t\t<\/div>\n\t\t\tHi, I bought this shirt, but the size doesn\u2019t fit.Can I exchange it?
\n\uff08\u3053\u3093\u306b\u3061\u306f\u3002\u3053\u306e\u30b7\u30e3\u30c4\u3092\u8cb7\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u30b5\u30a4\u30ba\u304c\u5408\u3044\u307e\u305b\u3093\u3002\u4ea4\u63db\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tOf course. Do you have the receipt with you?
\n\uff08\u3082\u3061\u308d\u3093\u3067\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u306f\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tYes, here it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tThank you.
\nWe can exchange it for a different size or color, as long as it\u2019s in stock.
\nWhich size would you like?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u5728\u5eab\u304c\u3042\u308c\u3070\u3001\u5225\u306e\u30b5\u30a4\u30ba\u3084\u8272\u306b\u4ea4\u63db\u53ef\u80fd\u3067\u3059\u3002\u3069\u306e\u30b5\u30a4\u30ba\u304c\u3088\u308d\u3057\u3044\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tA medium, please.
\n\uff08M\u30b5\u30a4\u30ba\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u30ec\u30b7\u30fc\u30c8\u78ba\u8a8d\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019d like to return this item.
\n\uff08\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nCertainly. May I see your receipt?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u62dd\u898b\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nOh, I don\u2019t have it with me. Can I still return it?
\n\uff08\u3042\u3063\u3001\u6301\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u308c\u3067\u3082\u8fd4\u54c1\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI\u2019m afraid we require a receipt for returns.
\nHowever, if you paid by credit card, I may be able to look up the purchase. How did you pay?
\n\uff08\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u8fd4\u54c1\u306b\u306f\u30ec\u30b7\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002
\n\u305f\u3060\u3057\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u304a\u652f\u6255\u3044\u306e\u5834\u5408\u306f\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u304a\u8abf\u3079\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u304a\u652f\u6255\u3044\u65b9\u6cd5\u3092\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nBy credit card.
\n\uff08\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u4fdd\u8a3c\u6761\u4ef6\u3092\u8aac\u660e\u3059\u308b\u969b\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nMy headphones stopped working. Is there a warranty?
\n\uff08\u30d8\u30c3\u30c9\u30db\u30f3\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4fdd\u8a3c\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, this product comes with a one-year warranty. May I see your receipt?
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u306e\u5546\u54c1\u306b\u306f1\u5e74\u9593\u306e\u4fdd\u8a3c\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHere it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you. The warranty covers manufacturing defects, but it doesn\u2019t cover accidental damage.
\nMay I ask what happened to the headphones?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4fdd\u8a3c\u306f\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u304c\u3001\u4e8b\u6545\u306b\u3088\u308b\u7834\u640d\u306f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002
\n\u30d8\u30c3\u30c9\u30db\u30f3\u306b\u4f55\u304c\u3042\u3063\u305f\u306e\u304b\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThey just stopped working suddenly.
\n\uff08\u7a81\u7136\u52d5\u304b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. Since it\u2019s within the warranty period and appears to be a defect, we can replace it for you.
\n\uff08\u306a\u308b\u307b\u3069\u3002\u4fdd\u8a3c\u671f\u9593\u5185\u3067\u3042\u308a\u3001\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306e\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u4ea4\u63db\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u63a5\u5ba2\u306b\u4f7f\u3048\u308b\u8b1d\u7f6a\u30d5\u30ec\u30fc\u30ba<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nExcuse me, but I found a stain on this sweater after I bought it.
\n\uff08\u3059\u307f\u307e\u305b\u3093\u3001\u8cfc\u5165\u5f8c\u306b\u3053\u306e\u30bb\u30fc\u30bf\u30fc\u306b\u30b7\u30df\u304c\u3042\u308b\u306e\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI sincerely apologize for the inconvenience. May I take a look?
\n\uff08\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u62dd\u898b\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
\n\uff08\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u8aa0\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002
\n\u65b0\u54c1\u3068\u4ea4\u63db\u3055\u308c\u307e\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u8fd4\u91d1\u3092\u3054\u5e0c\u671b\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u5b66\u7fd2\u6cd5<\/h2>\n
<\/p>\n
\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n
\u5b9f\u969b\u306b\u8d77\u3053\u308a\u5f97\u308b\u5834\u9762\u3092\u60f3\u5b9a\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002
\n\u77ed\u3044\u5834\u9762\u3067\u3082\u3001\u8a71\u3059\u5185\u5bb9\u306b\u306f\u591a\u304f\u306e\u30d5\u30ec\u30fc\u30ba\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n
\u9650\u3089\u308c\u305f\u72b6\u6cc1\u3067\u4f7f\u3048\u308b\u8868\u73fe\u3092\u899a\u3048\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u304c\u3001\u3088\u308a\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u306e\u77e5\u8b58\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002
\n\u305d\u3053\u3067\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b66\u7fd2\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n
\u30a2\u30d7\u30ea\u30fb\u82f1\u8a9e\u6559\u6750\u306b\u3088\u308b\u81ea\u5b66\u81ea\u7fd2<\/h3>\n
\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u30a2\u30d7\u30ea\u3084\u66f8\u7c4d\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n
\u3068\u304f\u306b\u57fa\u790e\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u3092\u8eab\u306b\u3064\u3051\u308b\u306e\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u624b\u8efd\u306b\u59cb\u3081\u3089\u308c\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u7d99\u7d9a\u306b\u306f\u5f37\u3044\u81ea\u5df1\u7ba1\u7406\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u8a08\u753b\u7684\u306b\u5b66\u7fd2\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n
\u82f1\u4f1a\u8a71\u6559\u5ba4<\/h3>\n
\u8b1b\u5e2b\u3068\u5bfe\u9762\u3067\u5b66\u3076\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u767a\u97f3\u3084\u81ea\u7136\u306a\u8868\u73fe\u3092\u5b66\u3079\u308b\u306e\u304c\u9b45\u529b\u3067\u3059\u3002\u5b9f\u969b\u306e\u4f1a\u8a71\u3092\u91cd\u8996\u3059\u308b\u305f\u3081\u3001\u5fdc\u7528\u529b\u3082\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u305f\u3060\u3057\u3001\u6388\u696d\u6599\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u70b9\u3084\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u30fb\u5834\u6240\u306b\u901a\u3046\u5fc5\u8981\u304c\u3042\u308b\u70b9\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71<\/h3>\n
\u6700\u3082\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u3067\u3059\u3002
\n\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u305f\u3081\u3001\u5fd9\u3057\u3044\u65b9\u3067\u3082\u7121\u7406\u306a\u304f\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u307e\u305f\u3001\u5b9f\u969b\u306b\u4eba\u3068\u8a71\u3059\u3053\u3068\u3067\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u529b\u3084\u30b9\u30d4\u30fc\u30ad\u30f3\u30b0\u529b\u3092\u52b9\u7387\u3088\u304f\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u63a5\u5ba2\u82f1\u8a9e\u3067\u306f\u3001\u5b9f\u969b\u306e\u5bfe\u8a71\u3092\u901a\u3058\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u3068\u304f\u306b\u6709\u7528\u306a\u305f\u3081\u3001\u5b9f\u8df5\u7684\u306a\u7df4\u7fd2\u306e\u5834\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n
\u307e\u3068\u3081<\/h2>\n
\u4eca\u56de\u306f\u3001\u63a5\u5ba2\u6642\u306b\u56f0\u308b\u30c8\u30e9\u30d6\u30eb\u30b7\u30fc\u30f3\u306e\u5bfe\u5fdc\u53ca\u3073\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n
\u9069\u5207\u306a\u8868\u73fe\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u5916\u56fd\u4eba\u306e\u304a\u5ba2\u69d8\u306b\u3082\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u305c\u3072\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u8fd1\u5e74\u3001\u8a2a\u65e5\u5916\u56fd\u4eba\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u8ca9\u58f2\u73fe\u5834\u3067\u306e\u82f1\u8a9e\u5bfe\u5fdc\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u306e\u63a5\u5ba2\u306b\u52a0\u3048\u3001\u8fd4\u54c1\u3084\u4ea4\u63db\u306e\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u9069\u5207\u306b\u5bfe\u51e6\u3067\u304d\u308b\u304b\u4e0d\u5b89\u306b\u611f\u3058\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u305d\u3053\u3067\u3001\u672c\u8a18\u4e8b\u3067 […]<\/p>\n","protected":false},"author":31,"featured_media":79761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"emanon_ad_label_edit":"initia","emanon_featured_entry":false,"emanon_none_display_thumbnail":false,"emanon_hide_title":false,"emanon_hide_sidebar":false,"emanon_hide_breadcrumb":false,"emanon_hide_sns":false,"emanon_hide_sns_follow":false,"emanon_hide_author_card":false,"emanon_hide_cta":false,"emanon_hide_popup_cta":false,"emanon_hide_floating_cta":false,"emanon_hide_entry_tag":false,"emanon_hide_toc":false,"emanon_hide_pre_nex":false,"emanon_hide_related_post":false,"emanon_hide_ad":false,"emanon_hide_footer_cta":false,"emanon_hide_footer":false,"get_emanon_reviewer_name":[],"emanon_subtitle":"","emanon_cta_floating_type":"default","emanon_cta_type":"","emanon_og_title":"","emanon_custom_css_setting":"","emanon_custom_head_js_setting":"","emanon_custom_js_setting":"","footnotes":""},"categories":[736,732],"tags":[],"class_list":["post-79543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-sales-english","category-business"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\n\t\t\t<\/div>\n\t\t\tI\u2019d like to return this item.
\n\uff08\u3053\u306e\u5546\u54c1\u3092\u8fd4\u54c1\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tCertainly. May I see your receipt?
\n\uff08\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u62dd\u898b\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tOh, I don\u2019t have it with me. Can I still return it?
\n\uff08\u3042\u3063\u3001\u6301\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u308c\u3067\u3082\u8fd4\u54c1\u3067\u304d\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tI\u2019m afraid we require a receipt for returns.
\nHowever, if you paid by credit card, I may be able to look up the purchase. How did you pay?
\n\uff08\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u8fd4\u54c1\u306b\u306f\u30ec\u30b7\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002
\n\u305f\u3060\u3057\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u304a\u652f\u6255\u3044\u306e\u5834\u5408\u306f\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u304a\u8abf\u3079\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u304a\u652f\u6255\u3044\u65b9\u6cd5\u3092\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tBy credit card.
\n\uff08\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u4fdd\u8a3c\u6761\u4ef6\u3092\u8aac\u660e\u3059\u308b\u969b\u306e\u4f1a\u8a71\u4f8b<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nMy headphones stopped working. Is there a warranty?
\n\uff08\u30d8\u30c3\u30c9\u30db\u30f3\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4fdd\u8a3c\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nYes, this product comes with a one-year warranty. May I see your receipt?
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u306e\u5546\u54c1\u306b\u306f1\u5e74\u9593\u306e\u4fdd\u8a3c\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nHere it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThank you. The warranty covers manufacturing defects, but it doesn\u2019t cover accidental damage.
\nMay I ask what happened to the headphones?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4fdd\u8a3c\u306f\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u304c\u3001\u4e8b\u6545\u306b\u3088\u308b\u7834\u640d\u306f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002
\n\u30d8\u30c3\u30c9\u30db\u30f3\u306b\u4f55\u304c\u3042\u3063\u305f\u306e\u304b\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nThey just stopped working suddenly.
\n\uff08\u7a81\u7136\u52d5\u304b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. Since it\u2019s within the warranty period and appears to be a defect, we can replace it for you.
\n\uff08\u306a\u308b\u307b\u3069\u3002\u4fdd\u8a3c\u671f\u9593\u5185\u3067\u3042\u308a\u3001\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306e\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u4ea4\u63db\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u63a5\u5ba2\u306b\u4f7f\u3048\u308b\u8b1d\u7f6a\u30d5\u30ec\u30fc\u30ba<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nExcuse me, but I found a stain on this sweater after I bought it.
\n\uff08\u3059\u307f\u307e\u305b\u3093\u3001\u8cfc\u5165\u5f8c\u306b\u3053\u306e\u30bb\u30fc\u30bf\u30fc\u306b\u30b7\u30df\u304c\u3042\u308b\u306e\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI sincerely apologize for the inconvenience. May I take a look?
\n\uff08\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u62dd\u898b\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
\n\uff08\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u8aa0\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002
\n\u65b0\u54c1\u3068\u4ea4\u63db\u3055\u308c\u307e\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u8fd4\u91d1\u3092\u3054\u5e0c\u671b\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u5b66\u7fd2\u6cd5<\/h2>\n
<\/p>\n
\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n
\u5b9f\u969b\u306b\u8d77\u3053\u308a\u5f97\u308b\u5834\u9762\u3092\u60f3\u5b9a\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002
\n\u77ed\u3044\u5834\u9762\u3067\u3082\u3001\u8a71\u3059\u5185\u5bb9\u306b\u306f\u591a\u304f\u306e\u30d5\u30ec\u30fc\u30ba\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n
\u9650\u3089\u308c\u305f\u72b6\u6cc1\u3067\u4f7f\u3048\u308b\u8868\u73fe\u3092\u899a\u3048\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u304c\u3001\u3088\u308a\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u306e\u77e5\u8b58\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002
\n\u305d\u3053\u3067\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b66\u7fd2\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n
\u30a2\u30d7\u30ea\u30fb\u82f1\u8a9e\u6559\u6750\u306b\u3088\u308b\u81ea\u5b66\u81ea\u7fd2<\/h3>\n
\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u30a2\u30d7\u30ea\u3084\u66f8\u7c4d\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n
\u3068\u304f\u306b\u57fa\u790e\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u3092\u8eab\u306b\u3064\u3051\u308b\u306e\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u624b\u8efd\u306b\u59cb\u3081\u3089\u308c\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u7d99\u7d9a\u306b\u306f\u5f37\u3044\u81ea\u5df1\u7ba1\u7406\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u8a08\u753b\u7684\u306b\u5b66\u7fd2\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n
\u82f1\u4f1a\u8a71\u6559\u5ba4<\/h3>\n
\u8b1b\u5e2b\u3068\u5bfe\u9762\u3067\u5b66\u3076\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u767a\u97f3\u3084\u81ea\u7136\u306a\u8868\u73fe\u3092\u5b66\u3079\u308b\u306e\u304c\u9b45\u529b\u3067\u3059\u3002\u5b9f\u969b\u306e\u4f1a\u8a71\u3092\u91cd\u8996\u3059\u308b\u305f\u3081\u3001\u5fdc\u7528\u529b\u3082\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u305f\u3060\u3057\u3001\u6388\u696d\u6599\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u70b9\u3084\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u30fb\u5834\u6240\u306b\u901a\u3046\u5fc5\u8981\u304c\u3042\u308b\u70b9\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71<\/h3>\n
\u6700\u3082\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u3067\u3059\u3002
\n\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u305f\u3081\u3001\u5fd9\u3057\u3044\u65b9\u3067\u3082\u7121\u7406\u306a\u304f\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u307e\u305f\u3001\u5b9f\u969b\u306b\u4eba\u3068\u8a71\u3059\u3053\u3068\u3067\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u529b\u3084\u30b9\u30d4\u30fc\u30ad\u30f3\u30b0\u529b\u3092\u52b9\u7387\u3088\u304f\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u63a5\u5ba2\u82f1\u8a9e\u3067\u306f\u3001\u5b9f\u969b\u306e\u5bfe\u8a71\u3092\u901a\u3058\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u3068\u304f\u306b\u6709\u7528\u306a\u305f\u3081\u3001\u5b9f\u8df5\u7684\u306a\u7df4\u7fd2\u306e\u5834\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n
\u307e\u3068\u3081<\/h2>\n
\u4eca\u56de\u306f\u3001\u63a5\u5ba2\u6642\u306b\u56f0\u308b\u30c8\u30e9\u30d6\u30eb\u30b7\u30fc\u30f3\u306e\u5bfe\u5fdc\u53ca\u3073\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n
\u9069\u5207\u306a\u8868\u73fe\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u5916\u56fd\u4eba\u306e\u304a\u5ba2\u69d8\u306b\u3082\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u305c\u3072\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u8fd1\u5e74\u3001\u8a2a\u65e5\u5916\u56fd\u4eba\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u8ca9\u58f2\u73fe\u5834\u3067\u306e\u82f1\u8a9e\u5bfe\u5fdc\u306e\u91cd\u8981\u6027\u304c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u306e\u63a5\u5ba2\u306b\u52a0\u3048\u3001\u8fd4\u54c1\u3084\u4ea4\u63db\u306e\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u9069\u5207\u306b\u5bfe\u51e6\u3067\u304d\u308b\u304b\u4e0d\u5b89\u306b\u611f\u3058\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u305d\u3053\u3067\u3001\u672c\u8a18\u4e8b\u3067 […]<\/p>\n","protected":false},"author":31,"featured_media":79761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"emanon_ad_label_edit":"initia","emanon_featured_entry":false,"emanon_none_display_thumbnail":false,"emanon_hide_title":false,"emanon_hide_sidebar":false,"emanon_hide_breadcrumb":false,"emanon_hide_sns":false,"emanon_hide_sns_follow":false,"emanon_hide_author_card":false,"emanon_hide_cta":false,"emanon_hide_popup_cta":false,"emanon_hide_floating_cta":false,"emanon_hide_entry_tag":false,"emanon_hide_toc":false,"emanon_hide_pre_nex":false,"emanon_hide_related_post":false,"emanon_hide_ad":false,"emanon_hide_footer_cta":false,"emanon_hide_footer":false,"get_emanon_reviewer_name":[],"emanon_subtitle":"","emanon_cta_floating_type":"default","emanon_cta_type":"","emanon_og_title":"","emanon_custom_css_setting":"","emanon_custom_head_js_setting":"","emanon_custom_js_setting":"","footnotes":""},"categories":[736,732],"tags":[],"class_list":["post-79543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-sales-english","category-business"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\n\t\t\t<\/div>\n\t\t\tMy headphones stopped working. Is there a warranty?
\n\uff08\u30d8\u30c3\u30c9\u30db\u30f3\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4fdd\u8a3c\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tYes, this product comes with a one-year warranty. May I see your receipt?
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u306e\u5546\u54c1\u306b\u306f1\u5e74\u9593\u306e\u4fdd\u8a3c\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30ec\u30b7\u30fc\u30c8\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tHere it is.
\n\uff08\u306f\u3044\u3001\u3053\u3061\u3089\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tThank you. The warranty covers manufacturing defects, but it doesn\u2019t cover accidental damage.
\nMay I ask what happened to the headphones?
\n\uff08\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4fdd\u8a3c\u306f\u88fd\u9020\u4e0a\u306e\u6b20\u9665\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u304c\u3001\u4e8b\u6545\u306b\u3088\u308b\u7834\u640d\u306f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002
\n\u30d8\u30c3\u30c9\u30db\u30f3\u306b\u4f55\u304c\u3042\u3063\u305f\u306e\u304b\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tThey just stopped working suddenly.
\n\uff08\u7a81\u7136\u52d5\u304b\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tI see. Since it\u2019s within the warranty period and appears to be a defect, we can replace it for you.
\n\uff08\u306a\u308b\u307b\u3069\u3002\u4fdd\u8a3c\u671f\u9593\u5185\u3067\u3042\u308a\u3001\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306e\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u4ea4\u63db\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u63a5\u5ba2\u306b\u4f7f\u3048\u308b\u8b1d\u7f6a\u30d5\u30ec\u30fc\u30ba<\/strong><\/h3>\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nExcuse me, but I found a stain on this sweater after I bought it.
\n\uff08\u3059\u307f\u307e\u305b\u3093\u3001\u8cfc\u5165\u5f8c\u306b\u3053\u306e\u30bb\u30fc\u30bf\u30fc\u306b\u30b7\u30df\u304c\u3042\u308b\u306e\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3059\u304c\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI sincerely apologize for the inconvenience. May I take a look?
\n\uff08\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002\u62dd\u898b\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u304a\u5ba2\u69d8<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\u5e97\u54e1<\/div>\n\t\t<\/div>\n\t\t\n\t\t\t<\/p>\nI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
\n\uff08\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u8aa0\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u3002
\n\u65b0\u54c1\u3068\u4ea4\u63db\u3055\u308c\u307e\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u8fd4\u91d1\u3092\u3054\u5e0c\u671b\u3067\u3059\u304b\uff1f\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u5b66\u7fd2\u6cd5<\/h2>\n
<\/p>\n
\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n
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\n\u77ed\u3044\u5834\u9762\u3067\u3082\u3001\u8a71\u3059\u5185\u5bb9\u306b\u306f\u591a\u304f\u306e\u30d5\u30ec\u30fc\u30ba\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n
\u9650\u3089\u308c\u305f\u72b6\u6cc1\u3067\u4f7f\u3048\u308b\u8868\u73fe\u3092\u899a\u3048\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u304c\u3001\u3088\u308a\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u5358\u8a9e\u3084\u6587\u6cd5\u306e\u77e5\u8b58\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002
\n\u305d\u3053\u3067\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b66\u7fd2\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n
\u30a2\u30d7\u30ea\u30fb\u82f1\u8a9e\u6559\u6750\u306b\u3088\u308b\u81ea\u5b66\u81ea\u7fd2<\/h3>\n
\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u30a2\u30d7\u30ea\u3084\u66f8\u7c4d\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n
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\u82f1\u4f1a\u8a71\u6559\u5ba4<\/h3>\n
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\n\u305f\u3060\u3057\u3001\u6388\u696d\u6599\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u70b9\u3084\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u30fb\u5834\u6240\u306b\u901a\u3046\u5fc5\u8981\u304c\u3042\u308b\u70b9\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71<\/h3>\n
\u6700\u3082\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u82f1\u4f1a\u8a71\u3067\u3059\u3002
\n\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u305f\u3081\u3001\u5fd9\u3057\u3044\u65b9\u3067\u3082\u7121\u7406\u306a\u304f\u7d9a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n
\u307e\u305f\u3001\u5b9f\u969b\u306b\u4eba\u3068\u8a71\u3059\u3053\u3068\u3067\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u529b\u3084\u30b9\u30d4\u30fc\u30ad\u30f3\u30b0\u529b\u3092\u52b9\u7387\u3088\u304f\u935b\u3048\u3089\u308c\u307e\u3059\u3002
\n\u63a5\u5ba2\u82f1\u8a9e\u3067\u306f\u3001\u5b9f\u969b\u306e\u5bfe\u8a71\u3092\u901a\u3058\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u3068\u304f\u306b\u6709\u7528\u306a\u305f\u3081\u3001\u5b9f\u8df5\u7684\u306a\u7df4\u7fd2\u306e\u5834\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n
\u307e\u3068\u3081<\/h2>\n
\u4eca\u56de\u306f\u3001\u63a5\u5ba2\u6642\u306b\u56f0\u308b\u30c8\u30e9\u30d6\u30eb\u30b7\u30fc\u30f3\u306e\u5bfe\u5fdc\u53ca\u3073\u3001\u82f1\u4f1a\u8a71\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n
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\n\t\t\t<\/div>\n\t\t\tExcuse me, but I found a stain on this sweater after I bought it.
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<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tI sincerely apologize for the inconvenience. May I take a look?
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<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tSure, here it is.
\n\uff08\u306f\u3044\u3001\u3069\u3046\u305e\u3002\uff09<\/p>\n
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
\n\t\t\t<\/div>\n\t\t\tI see. I\u2019m very sorry about this.
\nWould you like to exchange it for a new one or get a refund?
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<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n
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\u307e\u3068\u3081<\/h2>\n
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